We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Pet vs. Vet

For as long as I have worked in the veterinary industry I have heard about every comment on the cost of veterinary diets. I have been told that the veterinarians get a commission, that they are not well educated in pet nutrition. But let me stop you right there! Your trusty veterinarian spent many years in post-secondary school learning specifically about animals, their illnesses, their anatomy and their nutrition. Your veterinary clinic advocates the health and well-being of your pet, not usually the person behind the counter at the local pet store. Don’t get me wrong pet stores are great and useful for many things, but your pets optimal diet should not be one of them. Let’s be real would you really shop in the produce department if a fresh produce stand was just as available? With our own food, we have the opportunity to know the very ground it came from or was raised on. Shouldn’t it be the same for our pets?

With purchasing your food at your veterinary clinic, you can be assured that what you are feeding your furry family member is the best you can feed them. There have been a series of tests run on the ingredients before they enter the plants and has gone through vigorous testing before even being packaged to leave. Each of their diets there has been scientifically formulated and tested for very specific life stages for your pet. Many of the veterinary diet companies do not have TV commercials as they have chosen to put those funds into the food itself, not the media. For many pet store brands do not always follow these same standards. Veterinary diets are designed to specifically benefit what has been proven to be the best for the animal, whereas most store lines are meant to appeal more to the owner.

With a veterinary diet, the ingredients are always consistent, whereas some store brands will vary based on what is cheapest. Therefore, your pet’s food could be coming from various suppliers instead of one regular one.

The fact is that your veterinarian knows your pet and its risk for certain illnesses and can properly prescribe you a proper and healthy diet for your pet. It is something that your pet store will not be able to do in the same manner. No matter what courses they take, they will likely never be your veterinarian.

If you have any questions, give us a call at 905.689.8005.

Written by: Amy Hanchirukm, Animal Care Attendant



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.689.8005. We will open the door and bring you and your pet into the clinic for an examination with the veterinarian. We ask 1 client per pet please. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. The animal hospital is still OPEN with the following hours: Monday- Friday: 8:00am - 6pm, Saturday: 9:00am - 1:00pm, & Closed on Sundays.

4. Country Tails Doggie Daycare and our Grooming Salon are closed until further notice.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital