We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Working Towards Stress-Free Nail Trims!

Do you have a dog or a cat that despises having their nails trimmed? Do both you and your pet dread nail trims? It doesn’t have to be this way! Toenail trims should not be a traumatic and fearful event. There should be no need to force your pet to stay still and have them struggle throughout this procedure. Even if you have your pet’s nails trimmed at a local pet store or veterinarians, it is ideal to work with them at home to help your pet remain calm and relaxed during nail trims.

We can train animals to love procedures and other things that they dislike by using counterconditioning methods. First off, let’s go through what is meant by counterconditioning and the two types of counterconditioning training methods that we can use. The first, classical counterconditioning, is where we train the pet to associate a certain thing or activity with a positive emotional state. In other words, we train the pet to associate a nail trim with food, treats, petting or play.

We usually start by desensitizing the pet to the handling or stimulus (nail trimmers) at a level that the pet barely notices and accepts, then slowly build the level. The goal is to work up to the pet not even noticing or be bothered by the entire nail trim. The second type of training is operant counterconditioning, this is where we train our pet to perform a behaviour that is incompatible with the undesired behaviour. In other words, we reward and treat a calm, still pet while we perform the nail trim.

Step by step counterconditioning methods:

  1. Using classical counterconditioning, first get your pet used to having their feet touched. With a puppy or small dog, this might be easiest to have them placed on their back on your lap. For large dogs or adult dogs, it may be easier to have them lying on their side or remaining seated. If your pet is resisting these positions, first start by training them to be comfortable on their side, back or sitting first before moving forward.
  2. Next, touch their feet while giving treats at the same time. Then stop touching their feet and stop giving treats simultaneously. Repeat.
  3. Once your pet is consistently comfortable with having their feet touched while giving treats, slowly work up to applying soft pressure to each individual toe while giving treats. Again, stop touching the toes and stop giving treats simultaneously. Repeat.
  4. Using operant counterconditioning, reward after the dog holds still for handling. Once your dog has grasped of the first 3 steps, begin to handle the feet without giving treats. As soon as your stop touching their feet, reward your pet for holding still.
  5. Finally, add the toenail trimmers. If your pet reacts to the sight of the clippers, this additional step may be required. Introduce the clippers and treat for your pet remaining calm at the same time. Remove the clippers from sight and stop treating simultaneously. Repeat. (if your pet has no adverse reaction to the sight of the clippers, skip this step)
  6. Clip 1-2 nails and then reward for calm behaviour BEFORE your pet struggles.

It is important to note that if at any time your pet is struggling or resisting, you are moving too quickly. Go back a step and try again. These steps do not have to be completed in a single session. Work up to the nail trim slowly. This may take several days to weeks depending on your individual pet. Keep training sessions short – no longer than 5-10 minutes each.

Most importantly – move slowly and keep working on it! Training is a slow process but can be a very rewarding one. If you follow these steps, you are on your way towards a stress-free nail trim for you and your pet!

If you have any additional questions, please contact a member of your veterinary team for further helpful tips!

Written by Dr. Meagan Barrett, DVM, BScH. Animal Biology


What lies beneath... the Benefits of Dental Radiographs

There are many signs of dental disease such as tartar, gingivitis, bleeding, not eating. Sometimes your veterinarian can see a tooth that’s loose or that the enamel is damaged. The tricky part is that teeth are like little icebergs and much of the tooth is below the gum line.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.689.8005. We will open the door and bring you and your pet into the clinic for an examination with the veterinarian. We ask 1 client per pet please. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. The animal hospital is still OPEN with the following hours: Monday- Friday: 8:00am - 6pm, Saturday: 9:00am - 1:00pm, & Closed on Sundays.

4. Country Tails Doggie Daycare and our Grooming Salon are closed until further notice.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital