The team at Clappison Animal Hospital takes our commitment to animals, pet parents and the Waterdown & Flamborough communities seriously. We work hard to deliver a high quality service, and are highly-trained to ensure that our patients receive the best treatment and care possible. Call us today to book a tour, appointment or ask to meet our veterinary hospital staff!
There are many signs of dental disease such as tartar, gingivitis, bleeding, not eating. Sometimes your veterinarian can see a tooth that’s loose or that the enamel is damaged. The tricky part is that teeth are like little icebergs and much of the tooth is below the gum line.
Read MoreCOVID-19: Additional measures we are taking
Dear Clients,
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Last updated: Tuesday, May 19, 2020
1. We are currently operating a “closed waiting room” and "drop off" policy to protect our clients and staff. We ask that you follow these steps:
a. When you arrive, please remain outside and use your cell phone to call us at 905.689.8005. Please ensure your pet is either in a carrier or has a collar so that we can attach our leash.
b. Once an exam room is ready, we will come to take your pet from you and into an exam room and call you to take a history and talk about any concerns.
c. Once the exam is over we call you with our recommended treatment plan, we can then arrange to take payment over the phone.
d. We will then bring your pet out to you.
2. We can now see all cases by appointment only.
3. The animal hospital is still OPEN with the following hours:
Monday- Friday: 8:00am - 6pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
4. Country Tails Doggie Daycare and our Grooming Salon reopen on Tuesday, May 19, 2020.
5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Clappison Animal Hospital
