We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


When Did “By-products” become a Four Letter Word?

A few years ago animal food companies began referring to the use of by-products by their competitors as a sign they were inferior.  How could they? Don’t they love animals? Aren’t they family?  And the public was caught up in the mud- slinging without ever knowing why.

First, let’s define what is a by- product? By-products are the parts of the animal other than “meat”. Basically, they are the organ meats – the liver, the kidneys, the spleen, underdeveloped eggs etc.    Wild animals often will eat these parts of the carcass first because they are nutrient dense, and palatable. So…not bad. By-products can provide more essential nutrients than muscle meat including calcium, magnesium, iron and vitamins A  and B. So…not inferior nutrition.

Using by-products also makes sense for the environment. Many of these organs would be disposed of as they do not play a large role in North American diets.  In other countries more are utilized in regional dishes like steak and kidney pie, sweetbreads and  haggis. Here, they are directed away from the food chain.   Waste not want not.

By-products are not less safe.  They are taken from human food dedicated slaughter houses from inspected animals.  In other words, clean, fresh , nutritious and otherwise wasted parts.

The other way by-products are used in animal food is as a “meal”.  To become a meal, the by-products are cooked and dried separating the fats and proteins.  Due to it’s low moisture content by-product meal has a lot of nutrients in a very concentrated form.  That would ensure it being placed  farther down the ingredient list than unprocessed meat which is full of water.  So “chicken” as a first ingredient can be very misleading.  First ingredient is largest quantity not best quality. 

By-products are not evil. They are just another source of nutrients. And if they are sourced from clean, safe, reliable sources, they are a less expensive, nutrient dense addition to any animal food.

Dr. Jennifer Merry



What lies beneath... the Benefits of Dental Radiographs

There are many signs of dental disease such as tartar, gingivitis, bleeding, not eating. Sometimes your veterinarian can see a tooth that’s loose or that the enamel is damaged. The tricky part is that teeth are like little icebergs and much of the tooth is below the gum line.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.689.8005. We will open the door and bring you and your pet into the clinic for an examination with the veterinarian. We ask 1 client per pet please. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. The animal hospital is still OPEN with the following hours: Monday- Friday: 8:00am - 6pm, Saturday: 9:00am - 1:00pm, & Closed on Sundays.

4. Country Tails Doggie Daycare and our Grooming Salon are closed until further notice.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital