We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Travelling with Pets

Lots of people enjoy travelling and want to take their furry companions with them. There are a few simple steps help make it more enjoyable for all of you.

  1. Ensure your destination is pet friendly. Does the hotel allow pets. Are there particular restrictions on size of animal or length of stay?  If you are staying in a private home – does the owner agree that having a pet stay is a good idea? If there is not already a pet in the house are there any hidden toxins of which you should be aware. Are there allergies or phobias to consider? Are there young children who might not be used to having pets around?
  2. Try to decrease stress for the pet. Take their own litter box, crate, food bowl, blanket so that they have familiar smells in the new location. Animals are less likely to be stressed if there are familiar routines in place. Be aware that placing your pet in a stressful situation may bring about unusual or unexpected behaviours. Be very careful when introducing children or other animals. Even an animal that is usually accepting of new people or pets may be more nervous or aggressive when in new and unusual situations.
  3. Be prepared for the unexpected. Have a first aid kit if you are going to be travelling to remote areas or campsites. Take all medication in the original container especially if crossing a border. Make sure you take extra in case your trip is delayed and takes longer than originally anticipated. Take enough food with you so you don’t run out – especially if it is an unusual type.
  4. Have proper identification. Consider having a microchip implanted – it can never be lost or hard to read like a collar. Ensure collar tags are up to date and easy to read. Consider having a tag made for travel that has your cell phone and another contact like a friend or neighbour. Your home number will not be useful as you are not there!
  5. Bring a copy of your pet’s vaccination history and, if your pet has a chronic or complicated disease, a copy of their medical record. It can save valuable time in an emergency especially if after hours.
  6. If your pet gets car sick – talk to your veterinarian about new medications that can decrease the nausea without sedating the pet – allowing them to be awake and ready to go when you reach your destination

Travelling with a pet does not have to be stressful. All it takes is a little planning in advance.

Bon voyage!

Written by: Jennifer Merry BSc (Agr), DVM



What lies beneath... the Benefits of Dental Radiographs

There are many signs of dental disease such as tartar, gingivitis, bleeding, not eating. Sometimes your veterinarian can see a tooth that’s loose or that the enamel is damaged. The tricky part is that teeth are like little icebergs and much of the tooth is below the gum line.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.689.8005. We will open the door and bring you and your pet into the clinic for an examination with the veterinarian. We ask 1 client per pet please. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. The animal hospital is still OPEN with the following hours: Monday- Friday: 8:00am - 6pm, Saturday: 9:00am - 1:00pm, & Closed on Sundays.

4. Country Tails Doggie Daycare and our Grooming Salon are closed until further notice.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital