We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Welcome to the Chronic Care Champion Program!

What is the Chronic Care Champion Program?

Over the course of 2013 the veterinarians at Clappison Animal Hospital worked on developing medical treatment protocols for the more common chronic diseases that we see every day.  A chronic disease is something that can be treated but unfortunately most often not cured. The team got together to review the types of cases we most frequently see which require chronic care and have participated in Continuing Education events taught by experts in the field for each of these disease states.  Out of this, the Chronic Care Champion Program was born!  The program was developed to offer support to pets and education to their owners to help better manage chronic diseases and know what to expect as time goes on.  The chronic diseases covered by the program so far are:

  • Canine Hypothyroidism
  • Feline Hyperthyroidism
  • Feline Diabetes
  • Canine IBD
  • Feline IBD
  • Canine Atopic Dermatitis
  • Canine Osteoarthritis
  • Feline Osteoarthritis
  • Feline Chronic Kidney Disease

Throughout 2014 each of the chronic diseases will have a support package and loyalty card to send home with you if your pet is diagnosed with one of these conditions. With this loyalty card you have the opportunity to access goods & services discounts from community businesses who are a part of our growing affiliate program.

How much does it cost to join the program?

Membership is absolutely free! Any client whose pet has been diagnosed with a chronic condition covered by our program is eligible to join. Please ask any of our team for more details.

What do I get for joining the program?

For every chronic care exam you pet receives, $5 will be donated to the OSCAR Fund. In addition, your pet will receive free lifetime nail trims at the clinic – but please call ahead to schedule! As the program develops, we expect that more benefits will be introduced. We are working with our Community Partners to offer card holders additional discounts when visiting other service providers in our community. Please check back to this page to see new benefits as they become available.

What is the OSCAR Fund?
The OSCAR Fund provides resources for pets in need that could not otherwise afford care. OSCAR stands for Offering Subsidized Care for Animal Recovery. Just by bringing in your pet for examinations as you normally would you are helping other pets in your community who desperately need medical care. This Fund is administered right here at the clinic. Pets assisted by the Fund will be featured on the Chronic Care Champion website so that you can read all about how your donation has changed their lives!

If you have questions about this program or any other service we provide please give us a call today.  We are committed to working with you to help your pet live a longer, healthier and happier life!

Become an Affiliate

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.689.8005. We will open the door and bring you and your pet into the clinic for an examination with the veterinarian. We ask 1 client per pet please. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. The animal hospital is still OPEN with the following hours: Monday- Friday: 8:00am - 6pm, Saturday: 9:00am - 1:00pm, & Closed on Sundays.

4. Country Tails Doggie Daycare and our Grooming Salon are closed until further notice.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital