Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

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Clappison Animal Hospital is Feline Friendly

Our Feline Friendly Practice

By Dr. Longridge

Pet cats outnumber pet dogs in North America by a long shot, yet cats make far fewer trips to the veterinarian in their lifetime. It is not because they are inherently healthier than dogs; it is not because their owners don’t care about their wellbeing. And it is not because their owners lent out the cage to someone and never got it back. The main reason that so many cats do not get the veterinary attention they need is that the entire process of getting a cat to and from the veterinary clinic (and everything in between – the waiting room, exam room, doctor, testing, treatment, etc) can be very stressful for the cat and, therefore, the owner.

But it doesn’t have to be that way! Thanks to years of dedicated work from a number of behaviourists and feline specialist practitioners, we now have a much better understanding of how the feline mind work and how best to reduce stress in a variety of situations, including the veterinary visit.

Our veterinary team at Clappison Animal Hospital is here to help make your feline’s experience as pleasant as possible. Staff members have had additional training in feline handling, and are ready to advise you on stress-reducing steps to implement, even before you leave home. Upon arrival, we will do our best to transfer you and your cat into a quiet room as soon as possible. If the room is not immediately available, then you can securely park your cat-carrier in the “CAT SAFE STATION” behind our reception desk, far away from even the tallest of probing dog noses. If you haven’t already brought a towel to cover over your carrier, then we can provide one upon arrival.

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Our cat-friendly exam room is specially designed to both calm and entertain our feline patients. Shelves have been built in order to provide elevated perches. Cats enjoy sitting on the exam table in our cat-friendly room and watching the traffic go by outside. This room also has little to no dog traffic, so there is minimal doggy smell to worry the feline senses. In addition, we use a pheromone diffuser (an invisible mist) called Feliway in the cat room. Feliway is a synthetic copy of the feline facial pheromone that is used by cats to mark their territory as safe and secure. By mimicking the cat’s natural facial pheromones, Feliway helps create a state of familiarity and security in the cat’s local environment. Our doctors and technicians will ensure that handling is carried out in a calm and careful manner, to avoid escalation of stress and aggression. We will work with you and your cat to find out which approach works best for your feline as it’s never a ‘one size fits all’.

For cats that are hospitalized, we now have several cat-friendly options available, depending on the nature of care/monitoring required. We have a feline only ward, which never contains canine patients. It is designed to avoid eye contact between cats (which tends to create anxiety), is quiet and isolated from hospital noise, and uses a Feliway diffuser, similar to the exam room. Our isolation ward has a very large kennel which can also be used for cats needing a bit more space. It is quiet, private, and can be outfitted with a Feliway diffuser similar to the cat ward. For cats requiring more continuous monitoring, our treatment room contains large, comfortable kennels which provide enough room to add hiding places within the kennel, so that observation and safety do not compromise stress reduction.

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Whether coming in simply for an exam, or staying in hospital, your cat will need to make the trip back home. This is, in some cases, easier said than done…especially in multi-cat households. Even a brief visit to the vet can result in a brawl when the traveller arrives back home, reeking of “clinic smell”. We can provide resources and advice to help minimize the chances of disagreement when house mates re-unite.

The following links only take a few minutes of your time to peruse; they will save you and kitty a heap of stress in the long run:

A video “Tips for taking your cat to the veterinarian”:

http://www.catalystcouncil.org/resources/video/?Id=89

A brochure “Getting your cat to the veterinarian”:

http://www.catvets.com/public/PDFs/ClientBrochures/Cat-to-VetHandout.pdf

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Last updated: June 1, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

5. OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday: 7:00 am - 7:00 pm
Saturday & Sunday: 9:00 am - 3:00 pm

6. GROOMING SERVICES

If your pet requires grooming, please give us a call and we will put your name on a list. Our groomer Stephanie will contact you directly to schedule an appointment.

7. COUNTRY TAILS DOGGIE DAYCARE

As of Tuesday, May 19, 2020, Country Tails Doggie Daycare is open! Their temporary hours of operation are 8:00 am - 6:00 pm. You may get touch with one of our daycare team members at (905) 690-8005 or at countrytails@clappisonvet.com

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Clappison Animal Hospital