We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


How to Prepare for Good-Bye

Making the decision to euthanize your best good friend is likely one of the hardest decisions we will ever have to make. Pretty well all pet owners will fear that their pet may not be ready, and they are doing it too soon. It is no different for any of us who work here either. We all fear the same thing. That being said, there are many things we can do to make sure that whatever decision you make is the right one for your very beloved pet.

Quality of life:
This is a term used to assess how an animal is doing while in the end stages of their life, be it due to age or illness. Asking yourself some of the following questions can help you define your pet’s quality of living.

  • Appetite – are they still eating and drinking normally?
  • Movement – are they able to move on their own comfortably?
  • Interests – Is your pet still interested in things/activities around them?
  • Distancing themselves– Do you find they are withdrawn/sleeping/hiding more frequently?

When have you recognized that the quality of life seems to be changing, more questions begin to come to mind?

How do you begin to say good-bye?
It’s never easy. In my own experience, I have celebrated my pet while they are still here to do it along with me. Enjoy their favourite activities, make some lasting memories that stay with you all forever. That way, when it comes time for them to part this earth, they will leave their pawprints on your heart and theirs will be so full of joy and love.

Should we stay with them? Who will be there?
In our experience, the animal seems to be more comfortable when their family is near them. I would be sure to discuss this with each family member, so they feel they have had the choice to decide on their own. Younger children are always are a hard decision. As the parent, it will be a decision you will be making on their behalf. For some, the thought of staying is tough, so you are always welcome to step out during the procedure and return after to spend time with them. These options are entirely up to you, and we will always do our best to accommodate you during this time.

What are your aftercare options?
Home burial is something that you would have to talk to your city/county office regarding potential bi-laws. We offer cremation services where you have your pet communally done, or you have them done privately to get cremains returned with various urn options. We are also able to offer many paw print options as well. I recommend you visit Gateway Pet Memorial before your visit as this process can be very overwhelming.

Will my other pet grieve for them?
Just like us, our furry family members can display grief.

  • They may change their eating habits – may lose their appetite for a while, but in time and with some coaxing, it will usually return.
  • Searching – they may spend time still looking for their buddy, sniffing their beds, toys or things that may remind them of their friend.
  • Change in sleeping habits – you may find them sleeping more frequently or find them curled in the spot their pal usually sleeps.

Whatever way they choose to greave, it is best to monitor them and be there to support them just as you would any of the people in the home.

Lastly, give yourself permission to grieve. You deserve to. You spent a lot of time with your faithful friend. If you begin to feel overwhelmed, there are many options for you as well. Visiting Gateway Pet Memorial will give you access to many different pet loss grief support services.

Written by: Amy Hanchurick, ACA



What lies beneath... the Benefits of Dental Radiographs

There are many signs of dental disease such as tartar, gingivitis, bleeding, not eating. Sometimes your veterinarian can see a tooth that’s loose or that the enamel is damaged. The tricky part is that teeth are like little icebergs and much of the tooth is below the gum line.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” and "drop off" policy to protect our clients and staff. We ask that you follow these steps:
a. When you arrive, please remain outside and use your cell phone to call us at 905.689.8005. Please ensure your pet is either in a carrier or has a collar so that we can attach our leash.
b. Once an exam room is ready, we will come to take your pet from you and into an exam room and call you to take a history and talk about any concerns.
c. Once the exam is over we call you with our recommended treatment plan, we can then arrange to take payment over the phone.
d. We will then bring your pet out to you.

2. We can now see all cases by appointment only.

3. The animal hospital is still OPEN with the following hours:
Monday- Friday: 8:00am - 6pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

4. Country Tails Doggie Daycare and our Grooming Salon reopen on Tuesday, May 19, 2020.

5. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

6. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

7. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

8. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Clappison Animal Hospital